slowboy finally got me

DR.Spock · Dec 27, 2005

i buy stuff from them pretty often, mostly little things here and there. bought a fidanza flywheel. their kevlar timing belt kit. one of their SBR-G50 turbo when they 1st came out. been hearing alot of people having probelms with them but i never did. not until recently when i ordered the timing belt kit, sbi bronze valve guides and their SS braided oil drain kit. i ordered this:

paid 100.00 for it but instead i ended up paying 100.00 for one of these

i emailed them back telling them i didnt get the oil drain kit but then they tell me it was in the box

. i didnt see it, so just to be sure i looked in the box again, unwraveled all the packaging. but no fittings, no lines or other flange. emailed them again, then they basically call me a liar. and all my emails were done as polite as i can be cause i just want what i paid for. so now since they're just gonna rip me off and know i cant do anything about it emailed them again asking them to at least give me my money back. but now im gettin no response from them. they got my money so they're happy. i thought about goin to see if i can sue them or anything, but being in the military i wont have much time. might seem a little extreme for an oil drain kit but i worked hard for that 100.00. i just dont know what to do now. just like people here to know.

kanda98 · Dec 27, 2005

DR.Spock said:
i buy stuff from them pretty often, mostly little things here and there. bought a fidanza flywheel. their kevlar timing belt kit. one of their SBR-G50 turbo when they 1st came out. been hearing alot of people having probelms with them but i never did. not until recently when i ordered the timing belt kit, sbi bronze valve guides and their SS braided oil drain kit. i ordered this:

paid 100.00 for it but instead i ended up paying 100.00 for one of these

i emailed them back telling them i didnt get the oil drain kit but then they tell me it was in the box . i didnt see it, so just to be sure i looked in the box again, unwraveled all the packaging. but no fittings, no lines or other flange. emailed them again, then they basically call me a liar. and all my emails were done as polite as i can be cause i just want what i paid for. so now since they're just gonna rip me off and know i cant do anything about it emailed them again asking them to at least give me my money back. but now im gettin no response from them. they got my money so they're happy. i thought about goin to see if i can sue them or anything, but being in the military i wont have much time. might seem a little extreme for an oil drain kit but i worked hard for that 100.00. i just dont know what to do now. just like people here to know.

Did you pay with a credit card?

If you did, file a comlaint with your CC company online or over the phone and let them take care of it. They are the best at getting your money back. This shit has happened with me twice with other vendors and I got my money back within a day or two.

If you sent payment through paypal, well then ki$$ your money good bye

green_bread · Dec 27, 2005

if there are a bunch of people having problems with them, you might try to contact the Better Business Bureau(www.thebbb.org).

ADAM

kanda98 · Dec 27, 2005

green_bread said:
if there are a bunch of people having problems with them, you might try to contact the Better Business Bureau(www.thebbb.org).

ADAM

Good Point

TEC · Dec 28, 2005

DR.Spock said:
i buy stuff from them pretty often, mostly little things here and there. bought a fidanza flywheel. their kevlar timing belt kit. one of their SBR-G50 turbo when they 1st came out. been hearing alot of people having probelms with them but i never did. not until recently when i ordered the timing belt kit, sbi bronze valve guides and their SS braided oil drain kit. i ordered this:

paid 100.00 for it but instead i ended up paying 100.00 for one of these

i emailed them back telling them i didnt get the oil drain kit but then they tell me it was in the box . i didnt see it, so just to be sure i looked in the box again, unwraveled all the packaging. but no fittings, no lines or other flange. emailed them again, then they basically call me a liar. and all my emails were done as polite as i can be cause i just want what i paid for. so now since they're just gonna rip me off and know i cant do anything about it emailed them again asking them to at least give me my money back. but now im gettin no response from them. they got my money so they're happy. i thought about goin to see if i can sue them or anything, but being in the military i wont have much time. might seem a little extreme for an oil drain kit but i worked hard for that 100.00. i just dont know what to do now. just like people here to know.

Maybe its just a misunderstanding. I would hope that a vendor wouldn't bitch over $20 in parts and not just send you a new set, because that's about how much all those parts would cost all together.

Broken2g · Dec 28, 2005

I have had shipment problems with SBR on two different orders, but once I caught the problem I called them and they sent out the missing contents. One time it was a throwout bearing from a clutch kit I bought from them, and the other time it was a SS Clutch line.

revmatch · Dec 28, 2005

It's always a gamble with SBR. Some people call and get a friendly employee on the phone, and there aren't problems. Other times, the consumer is accused of being a liar (or worse) and SBR gets a bad review.

Spock, I really hope you don't get burned on these parts.

tolowforfathoes · Dec 28, 2005

if you still have box they sent it in make shure you keep it it should show on the box how much everything in it weigh and im shure that one fitting is less then how much athe oil retun line and fitting weigh dont know if that will help in when your talking to them about the problem or not

Piranha451 · Dec 28, 2005

green_bread said:
if there are a bunch of people having problems with them, you might try to contact the Better Business Bureau(www.thebbb.org).

ADAM

I had a problem with a pool company and found out that you can only make a claim against a company that is a member of the BBB.

treebonker · Dec 28, 2005

Sorry about what happened. Now there is enough reading material floating around to publish a book How I got screwed by SBR.

I think it would be better if you could paste the actual email response from SBR than saying "basically called me a liar". Let all know what actually was said to and from and let the people decide. I wish for those who have affiliated themselves to SBR and SBR's crew not to chime in.

-treebonker

greenstreak · Dec 28, 2005

Before you write it and them off call and talk to someone in person and explain things politely. It may help with the resolution of the problem.

WDP · Dec 28, 2005

greenstreak said:
Before you write it and them off call and talk to someone in person and explain things politely. It may help with the resolution of the problem.

Unfortunately this does not help. Mike Humul is very unprofessional and is only kind and polite until you have paid him. You can be as accommodating to the situation as humanly possibly as a screwed over customer can be. Now to add insult to injury SlowBoI racing is now fucking over our patriots who make almost no money defending our country.

I have seen members get banned for derogatory comments against board members here. At what point does a company with a long history of hurting customers have their advertisement privileges revoked? The DSM community prides itself in a family like atmosphere among enthusiasts.

I just don't get how these guys are allowed to continue to advertise and rape the hard working people of the dsm community peddling their crap. This forum is held to a higher standard than other dsm boards. SlowboI has the absolute highest level of customer complaints of almost any tuner shop in existence.

Yet they can continue to advertise no matter how cleverly they try to disguise it they do. Its their primary purpose for posting here. The thread about their outlaw car over in the lounge is nothing more than a marketing tool.

Nice work slowboI you fucked over another hard working Soilder spending his hard earnd military paycheck tryingto enjoy his DSM

SBRJDN · Dec 28, 2005

WDP said:
Unfortunately this does not help. Mike Humul is very unprofessional and is only kind and polite until you have paid him. You can be as accommodating to the situation as humanly possibly as a screwed over customer can be. Now to add insult to injury SlowBoI racing is now fucking over our patriots who make almost no money defending our country.

I have seen members get banned for derogatory comments against board members here. At what point does a company with a long history of hurting customers have their advertisement privileges revoked? The DSM community prides itself in a family like atmosphere among enthusiasts.

I just don't get how these guys are allowed to continue to advertise and rape the hard working people of the dsm community peddling their crap. This forum is held to a higher standard than other dsm boards. SlowboI has the absolute highest level of customer complaints of almost any tuner shop in existence.

Yet they can continue to advertise no matter how cleverly they try to disguise it they do. Its their primary purpose for posting here. The thread about their outlaw car over in the lounge is nothing more than a marketing tool.

Nice work slowboI you fucked over another hard working Soilder spending his hard earnd military paycheck tryingto enjoy his DSM

We ship out close to 300 boxes a week. Are mistakes going to be made? Yes. Do we get the 298 customers who got their shipments mistake free posting? Hardly ever. I understand where Dr. Spock is coming from and I apologize for this mistake. Call and talk to me and I will resolve this matter in the quickest manner. As far as the previous post. We have employees in the god damn military so you can take your government card you pulled and shove it. This has nothing to do with the situation at hand.

So again, Dr. Spock call in and talk to me if you have not have this situation resolved. My name is Jon and I can be reached at extension 18. Thank you for your patience.

WDP · Dec 28, 2005

SBRJDN said:
We ship out close to 300 boxes a week. Are mistakes going to be made? Yes. Do we get the 298 customers who got their shipments mistake free posting? Hardly ever. I understand where Dr. Spock is coming from and I apologize for this mistake. Call and talk to me and I will resolve this matter in the quickest manner. As far as the previous post. We have employees in the god damn military so you can take your government card you pulled and shove it. This has nothing to do with the situation at hand.

So again, Dr. Spock call in and talk to me if you have not have this situation resolved. My name is Jon and I can be reached at extension 18. Thank you for your patience.

We ship out close to 300 boxes a week.

Who cares? No customer has a problem with mistakes its the slowboI racing fuck you attitude that everyone has an issue with. current past and future customers alike.

Do we get the 298 customers who got their shipments mistake free posting?

The mind numbing arrogance of this company is shocking. You are the only vender in the dsm community with this type of overwhelming negative feedback. Are you that arrogant that you feel you are the only company to ship 300 boxes a week. 300 boxes a week is such a small number its laughable.

I understand where Dr. Spock is coming from and I apologize for this mistake.

Now you apologize because this situation has been brought to open forums? what about the countless phone calls and emails that were blown off and ignored? Now you apologize..

Call and talk to me and I will resolve this matter in the quickest manner.

Why was this not done on this first phone call to your company? Before he was called a liar?

:
We have employees in the god damn military so you can take your government card you pulled and shove it.

why anyone buys from these people is beyond my realm of understanding.

:
This has nothing to do with the situation at hand.

The situation is your customer service is horrible and has been since SlowboI has been in existence that's the situation.

:
Thank you for your patience

You must be joking

DSMmania · Dec 28, 2005

As stated, please call in so we can resolve this issue. I emailed you back earlier today about this and haven't gotten a response.

724-349-8417 - My extension is 19.

Thanks,
Curt

thimages · Dec 28, 2005

SBRJDN said:
I understand where Dr. Spock is coming from and I apologize for this mistake.

Maybe you should apologize to him for either calling him a liar or insinuating that he was one.

It's too bad Brent has jumped in bed with you guys, because now he's going to painted with the same brush.

You guys have a lot of baggage, I guess you needed a new baggage carrier.

greenstreak · Dec 28, 2005

Locking this until I can go back and we'd it out until it resembles a Vendor Review again. Really looking back this is more a customer service issue....again than it is a review.

For the record SBR does not advertise here and when a vendor, any vendor outsteps the rules they are dealt with.

DSMmania · Dec 28, 2005

Just to state for the record, he never called, he only emailed, and I asked him to verify the contents, which he then came back and said he did in deed have the one flange...it wasn't calling him a liar, I was asking him to verify he didn't miss it in packaging because quiet often this happens, which took a day because it was over email, not over the phone.

I have left this customer a voice mail attempting to resolve the issues at hand, there isn't a need to continue with this.

Curt

slowboy finally got me

DR.Spock

kanda98

green_bread

kanda98

TEC

Broken2g

revmatch

tolowforfathoes

Piranha451

treebonker

greenstreak

WDP

SBRJDN

WDP

DSMmania

thimages

greenstreak

DSMmania

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